Tag Archives: best buy

Anti-Customer Service

Or, how the hell can I get a Kindle without ordering it online?

December 16th. Shopping hell.

PC Richards: Hello, this is PC Richards, can I help you.

Me: Yes, can you tell me if you have the Kindle in stock.

PC Richards: please hold

Hold. Hold. Hold. Hold. Hold. Give up and redail.

PC Richards: Hello, this is PC Richards, can I help you.

Me: Yes, can you tell me if you have the Kindle in stock.

PC Richards: please hold

Hold. Hold. Hold. Hold. Hold. Finally someone picks up.

Me: Yes, can you tell me if you have the Kindle in stock.

Sales Associate: please hold.

Hold. Hold. Hold. Hold. Hold. Finally someone picks up.

Me: Yes, can you tell me if you have the Kindle in stock.

Sales Associate: We dont carry the Kindle.

Seriously?!!!

Best Buy: Hello, this is Best Buy northeastern regional office. If you would like the Westbury store please dial (totally muffled numbers reminiscent of the announcement in the subway).

Redial 411 get correct number.

Best Buy: Hello, this is Best Buy, please hold.

This is a joke, right?

The good news is that this hold has a tape loop with some really interesting facts:

Every day 28,00o people become eligible for a mobile phone upgrade. (interesting)

From Dec 26th – 31st the Geek Squad will have a hotline to help you with all the cool tech stuff you bought. We have 17,000 geek squad technicians nationwide.

Hmmm… I would be happier with the 28,000 number. Maybe we could train the people who are eligible for phone upgrades daily to beef up that stat.

Sales Associate: Hello, this is Best Buy, can I help you.

Me: Finally! Do you have Kindles in stock.

Sales Associate: Sorry, sold out.

FYI, total of 12 minutes on hold to find this out. Still better than PC Richard that did not even sell them. Or the 2 Staples that we had visited in the time that we were on the phone on hold. They had signs in every window advertising the Kindle till we got inside only to find out… they were out of stock!

Solution: Amazon… pay the $20 for overnight shipping. Call it a day.

Moral of the story? Read a book.

 

 

 

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Filed under absurdities, products

College Move-in, Big Box Style

big-box-logos

This post is dedicated to all you fellow parents out there partaking in the annual ritual of moving your offspring into the countless institutions of higher learning across this great land.

You know who you are. All of you flocking to the big box stores, veteran patrons of the Bed Bath and Beyond retail brainstorm: ‘pack and hold’. Consumers of everything that is not nailed down in Target’s ‘College ’09’ aisle. Walmart, Costco and Best Buy fans. If you are anything like me, around hour 36 you were resembling some sort of parental Night of the Living Dead character wandering around the aisles insisting on ridiculous items like shoe organizers and storage bins ad nauseam; the last shred of your sanity gone out the window with your third Starbucks of the day.

Seriously folks, we have surely lost our minds, have we not?

And if I were to guess correctly, most of you went off to college with some big ass ole Bose 901 speakers, a few cinder blocks and wood boards, a couple of orange and milk crates and an album collection that took up three quarters of your parents’ car.

There were no fashionable color coordinated canvas storage bins or over the door hooks, no shower caddies or must have bed in a bag sets. You had some clothes, a few towels, the old linens from your parents’ house an indian tapestry bed spread from the headshop and you were good to go.

Show of hands please, how many of  you had the coordinated dust ruffle for your bed? Yeh, that’s what I thought. Come to think of it, we did not even have bed frames, the fashion of the times was box spring and mattress on the floor. Anybody out there feeling like their college years were somehow not fulfilled because they did not own the ShamWow, or its pathetic copycat, the ShamEase (whose name is not nearly as cool).

So what has made us fall into this trap? Oh right, because we created it. We are the As Seen on TV generation of parents and damn it our kids’ will be organized and color coordinated even if it makes us broke!

Hey, I am not pointing fingers. I am as guilty as they come. You might recognize me as the woman who was wondering up State Street in Madison, WI muttering about the third curtain rod I bought that was finally the right size while searching for a hardware store to buy a rubber mallet.

Don’t ask!

(Stay tuned tomorrow for the funny stories)

Haven’t had enough of me yet? You can also read me at 50-Something Moms Blog. For photo enthusiasts, visit Leaving the zip code, photos from outside the comfort zone.

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Filed under absurdities, college, humor, Jana, moms, parenting