Tag Archives: Sales

Anti-Customer Service

Or, how the hell can I get a Kindle without ordering it online?

December 16th. Shopping hell.

PC Richards: Hello, this is PC Richards, can I help you.

Me: Yes, can you tell me if you have the Kindle in stock.

PC Richards: please hold

Hold. Hold. Hold. Hold. Hold. Give up and redail.

PC Richards: Hello, this is PC Richards, can I help you.

Me: Yes, can you tell me if you have the Kindle in stock.

PC Richards: please hold

Hold. Hold. Hold. Hold. Hold. Finally someone picks up.

Me: Yes, can you tell me if you have the Kindle in stock.

Sales Associate: please hold.

Hold. Hold. Hold. Hold. Hold. Finally someone picks up.

Me: Yes, can you tell me if you have the Kindle in stock.

Sales Associate: We dont carry the Kindle.

Seriously?!!!

Best Buy: Hello, this is Best Buy northeastern regional office. If you would like the Westbury store please dial (totally muffled numbers reminiscent of the announcement in the subway).

Redial 411 get correct number.

Best Buy: Hello, this is Best Buy, please hold.

This is a joke, right?

The good news is that this hold has a tape loop with some really interesting facts:

Every day 28,00o people become eligible for a mobile phone upgrade. (interesting)

From Dec 26th – 31st the Geek Squad will have a hotline to help you with all the cool tech stuff you bought. We have 17,000 geek squad technicians nationwide.

Hmmm… I would be happier with the 28,000 number. Maybe we could train the people who are eligible for phone upgrades daily to beef up that stat.

Sales Associate: Hello, this is Best Buy, can I help you.

Me: Finally! Do you have Kindles in stock.

Sales Associate: Sorry, sold out.

FYI, total of 12 minutes on hold to find this out. Still better than PC Richard that did not even sell them. Or the 2 Staples that we had visited in the time that we were on the phone on hold. They had signs in every window advertising the Kindle till we got inside only to find out… they were out of stock!

Solution: Amazon… pay the $20 for overnight shipping. Call it a day.

Moral of the story? Read a book.

 

 

 

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Filed under absurdities, products