I have been a AAA member on and off for many years. There is something comforting about knowing that you can have roadside assistance wherever you may be.
Hmmm, define ‘assistance’.
I have never called them before yesterday, and honestly I use the membership more for hotel discounts than anything else. I first called to rescue the keys from the trunk of the car. That went quite well, less than an hour and I was good to go.
Then, as if Mercury in Retrograde had not wreaked enough havoc with my family in the last however much time it has been wreaking, we were faced with an unfortunate blow out.
In the rain.
In the dark.
Again, I pulled out my trusty AAA card and gave them a ring, telling them it is hard to believe but I need their assistance for a second time that evening. A very polite women gets all my info, gives me a code # and sympathizes with my bad day. She was lovely. Everything is fine until…
Husband decides to change the tire.
In the rain(ish).
In the dark.
In a SUIT!
Screaming. Yelling. Name calling. Yadayadayada, I called back AAA and canceled the request. I will spare you the details of the need for a second round of calling and canceling, but you can imagine how angry I was by then. Telling the woman the story she says, “Now Amy, if you run him over with your car you will go to jail for a long time. Just withhold dinner for a few weeks.” I surely thought she would tell me to withhold something else.
After all this I decided what I think the true definition of ‘assistance’ is:
When you are so angry you are considering spousal homicide, they talk you down.
All kidding aside, I cannot say enough good things about AAA, their service and their helpful and rather funny employees. You guys rock. I also want to thank you for not suspending my membership for too many calls in one day.
I would imagine you must have some kind of cry wolf clause in your contract, no?