Flying. It just plain sucks these days. Weather, no weather, it’s all the same. Delays, cancellations, cranky passengers, bag fees, no meals… no fun.
After a huge snowstorm that crippled the east coast airports.
With very heavy luggage.
Now that the stage is set here is how the reality show went. These were the parameters: Connecting flights through Milwaukee. Two different airlines (thanks studentuniverse.com). Ok, flight one is delayed 1 hour. Flight 2 is delayed only 1/2 hour. Here is the catch, airline one will neither check the bag through to final destination, nor will they assign a seat on flight two (airline two). She is now required to do the following:
1. take delayed flight #1.
2. retrieve bags at baggage claim.
3. go to airline #2 ticketing desk to check bag (pay fee and heavy surchage AGAIN – bags flew for more money than she did)
4. get seat assignment.
5. go back through security.
6. arrive at gate and board plane.
All this had to be achieved in under 45 minutes. Now THAT is what I call incredible customer service! Jeez, can they be any more alienating?
I placed a little over/under on Facebook but I am happy to report she is now seated on flight 2 (behind a crying baby, of course) and on her way home.
Hey, at least her next flight will be to Europe for semester abroad. I am sure connecting flights in Madrid will go much smoother. Imagine, the Telemundo version in Spanish!
To the idiot behind the counter at Airtran in Milwaukee… thanks for your undying lack of compassion, completely inexcusable lack of customer service and your totally inane comment of, “There is no way either you OR your bag will make this flight.” Seriously, do they give you a handbook on how to be a total creep when you do your training? Oh and of course, thanks also for being the slowest moving damn ticket agent in the midwest, just to add insult to injury. No thanks to you, she AND her bag made it. Perhaps that was due to the good nature of each and every person on the security line that let her cut through, and a great pair of 20-year-old legs that sprinted to (of course) the furthest gate in the airport.