Seriously, you don’t hear that often, right? Always complaining about not getting what you need from giant Telecom? Well I would like to personally thank Veronica at Verizon customer service (no joke, I wonder if all the CS peops are alliterations), who felt my mom pain and allowed us an early upgrade on my daughter’s blackberry to an international Tour so she can BBM us from her semester abroad.
When does this happen? Um, hardly ever. For me anyway. It’s usually all sorts of fighting and carrying on to not get what you need. Thankfully Verizon recognized my family’s superior status as a quality customer and showed us some mercy. Either that or poor Veronica simply felt bad for me. Big Telecom with a personal touch, how lovely.
For those unfamiliar, BBM is Blackberry Messenger. This is like texting but it is internet-based and you do not pay per message. To translate that into dollars and cents, international texts, are 99 cents each, national are 54 cents. Let’s be conservative and assume she would only text the boyfriend three times a day (unlikely), her other assorted friends that she is traveling with 5 times a day, and us, well probably once a week or when there was a problem. That would be around $818 for the five months she is away. Yeh, crazy right? And those were conservative estimates.
These few little comments could have helped me get what we needed:
- Veronica, are you a mom? Ok, well imagine your daughter being in a foriegn country and not being able to stay in touch.
- You know Veronica, I am a rabid Apple user. I want an iphone more than anything but I won’t ever leave Verizon.
- What? You need to ask your supervisor? Oh, is she a mom? Tell her as a mom I would really appreciate her consideration on an early upgrade to help my family out.
- And my favorite of all times which really made her happy: Veronica, YOU ROCK MY WORLD!
The moral of this story? If you are persistent, personable and play on the mommy heartstrings you can usually move mountains. But you all new that already!
Haven’t had enough of me yet? You can also read me at 50-Something Moms Blog. For photo enthusiasts, visit Leaving the zip code, photos from outside the comfort zone.
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i could cry but i don't have time 
We are Verizon fans too…for our trip to Europe they sent a free international phone (Pay for shipping) so that we could be in touch with our girls. I am beginning to think CS people are just like you and me…working hard and doing the best they can with many people who just don’t appreciate them.
National Customer Service Day – maybe you can start it? 🙂
Isn’t it great when humanity shows up in this often cold and uncaring business world? It’s so refreshing.
You can attract more bees with a little flower than with a swatter.